ATW Daily News
Tuesday February 2, 2010
Australia's Office of Transport Security reported to ATWOnline last week that there were 461 reports last year of air rage incidents, up from 279 in 2008 and 67 in 2007, covering events in which passengers were disruptive, intoxicated or involved in altercations. Labor unions are calling for stiffer penalties. Australian Services Union Federal Secretary Linda White claimed the typical A$5,500 fine is not sufficiently severe. "They are obviously not a deterrent," she said, laying the blame on alcohol and overcrowded airports that produce more aggressive behavior. Qantas serves free drinks in its lounges and onboard aircraft, even in economy, which has proven to be an extremely popular service. But increasing incidents of air rage have prompted it to remove premium full-strength beers on some flights.
White said the increasing number of incidents also reflects changing reporting habits among airline staff. "They are not afraid to speak up. They have had enough of the abuse," she said. An ASU survey in 2008 found that 81% of airline workers claimed abuse by passengers. The Flight Attendants Assn. of Australia previously lauded the new alcohol restrictions and also has called for tougher penalties.
White said the increasing number of incidents also reflects changing reporting habits among airline staff. "They are not afraid to speak up. They have had enough of the abuse," she said. An ASU survey in 2008 found that 81% of airline workers claimed abuse by passengers. The Flight Attendants Assn. of Australia previously lauded the new alcohol restrictions and also has called for tougher penalties.
by Geoffrey Thomas
